1. Huyslabels details
Huyslabels
Ceres 10, 6001 WV Weert, the Netherlands
Chamber of Commerce number: 42018351
Email: info@huyslabels.nl
Phone: +31 6 13 65 49 73
Huyslabels is an accredited EPA adviser and draws up energy labels in accordance with
NTA 8800 and the applicable assessment guideline (BRL 9500).
2. Definitions
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Client:
The person or organisation that accepts the quote and
instructs Huyslabels to draw up an energy label.
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Consumer:
A client acting as a private individual and not in the
course of a profession or business.
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Inspection:
The visit to the property during which Huyslabels
records its characteristics.
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Supporting documents:
Documents, invoices, photos or other records
that can demonstrate the characteristics of the property.
3. Applicability
These terms apply to all quotes, assignments and agreements between Huyslabels and the
client relating to drawing up an energy label for existing homes (built up to and
including 2020). Deviations from these terms only apply where agreed in writing.
4. Offer and quote
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After your request you receive a quote without obligation, with a fixed price for
your type of property. The quote is valid for 30 days, unless stated otherwise in the
quote.
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The price in the quote is based on the property type you specified in your request
and on the usable floor area as recorded in the Dutch Basic Register of Addresses and
Buildings (BAG). Each property type has a fixed rate up to a certain usable
floor area, as stated in the quote. If the usable floor area is larger, a surcharge of
€ 0.50 applies for every m² above that floor area.
During the inspection we determine the property type and the usable floor area in
accordance with NTA 8800. If these differ from the details in the quote, we calculate
the final price based on the established details. As a result, the price may turn
out higher or lower than the quoted price. Your invoice shows the established
property type, the usable floor area and the calculation of the price.
5. Assignment through a third party
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If the assignment is given by an estate agent, landlord, housing association or other
intermediary, that party is the client and is therefore responsible for payment,
unless agreed otherwise in writing.
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The client guarantees that the owner and any occupants of the property consent to the
inspection and that the property is accessible at the agreed time.
6. Carrying out the assignment
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Once you have accepted the quote, you receive an order confirmation and we schedule
the inspection, usually within a week.
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Before the inspection you receive an intake form. It explains which documents you can
have ready, such as building drawings, invoices for energy-saving measures and
statements about the balancing and adjustment of installations. This is not
mandatory, but it is recommended. With usable supporting documents we can also take
into account improvements that are not visible during the inspection. Without
supporting documents we use the standard values that belong to the year of
construction for those elements. Supporting documents can therefore lead to a better
energy label. The adviser assesses whether the documents are usable. Not sure whether
something is usable? Just have it ready. You can still send documents up to 3 working
days after the inspection (see article 7).
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During the inspection, all relevant spaces and the installations, such as the attic,
crawl space, meter cupboard and the central heating boiler or heat pump, must be
accessible. We ask you to make sure these spaces are safely accessible. We cannot
assess elements that are not safely accessible.
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The inspection can only go ahead if the property is accessible at the agreed time
and someone is present to let the adviser in. If that is not the case, the inspection
cannot go ahead. See article 8 for the consequences.
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We usually prepare the energy label and send you the invoice within a week after the
inspection. As soon as we have received your payment, we register the label in
EP-online and send it to you straight away. The periods mentioned are target periods.
If we are unable to meet a period, we will let you know. If a period is significantly
exceeded, you can give us a reasonable period in writing to complete the assignment.
7. Supporting documents and the outcome of the energy label
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You are responsible for the accuracy and completeness of the information and
supporting documents you provide.
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The energy label is determined according to the legally prescribed method (NTA 8800).
We may only take into account characteristics that we can establish ourselves during
the inspection, or that are shown by usable supporting documents. Insulation behind a
finish or in a cavity wall, for example, is usually not visible. If such a
characteristic cannot be demonstrated, we are required to use a standard value that
belongs to the year of construction of the property or of the building element
concerned. The label may then turn out lower than the actual situation would justify.
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Supporting documents that you did not have ready during the inspection can be emailed
as a copy, photo or scan to info@huyslabels.nl
no later than 3 working days after the inspection. Please state the address of
the property in the subject line. After this period we prepare the energy label with
the details and supporting documents we have at that moment. Supporting documents that
arrive later can no longer be taken into account. A new label is required for that
(see paragraph 5).
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The label class follows from a legally prescribed calculation based on the
established characteristics of your property. We have no influence on the outcome
and therefore cannot promise a particular label class in advance. The price is
independent of the outcome: you pay the same amount, whatever label your property
receives.
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If you want a new label drawn up after registration, for example because you later
provide supporting documents after all or because you make your home more
sustainable, that is a new assignment. Under certain conditions your property
qualifies for relabelling, for which a special rate applies. Contact us for more
information.
8. Changing or cancelling the appointment
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You can reschedule or cancel the appointment free of charge up to 48 hours in advance.
You can do this by phone on +31 6 13 65 49 73 or by
email at info@huyslabels.nl.
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If you cancel within 48 hours before the start of the appointment, or if the
inspection cannot take place for a reason on your side (for example because nobody is
present or the property is not accessible), we charge € 25 in costs.
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This article does not affect your right of withdrawal as a consumer, as described in
article 9.
9. Right of withdrawal for consumers
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If you are a consumer and have accepted the quote, for example via our website or by
email, you have 14 days to reconsider. This period starts on the day after your
acceptance. Within this period you can withdraw from the agreement without giving a
reason.
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If you want us to carry out the inspection within this period, we ask you to agree to
this explicitly when you accept the quote.
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If you withdraw from the agreement after we have started carrying it out, you pay a
proportionate part of the price for the work already done.
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Once the energy label has been registered, the service has been fully performed and
your right of withdrawal lapses, provided you agreed in advance to performance within
the reconsideration period and declared that you understood your right of withdrawal
would then lapse.
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You can withdraw by sending an email to
info@huyslabels.nl.
10. Prices and payment
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Huyslabels uses the Dutch small businesses scheme (KOR) and therefore does not charge
VAT. All prices stated are final amounts, unless stated otherwise.
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Payment is made in the way set out on the invoice, within 14 days of the
invoice date. The energy label is registered and provided to you once payment has
been received.
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If you do not pay on time, we send you a payment reminder. It gives you 14 days,
counting from the day after you receive it, to pay. It also states which collection
costs we will charge if you do not pay within that period. If you still do not pay,
we may charge statutory interest and extrajudicial collection costs. The amount of
the collection costs is set by law. If the client is a business or organisation,
the statutory commercial interest and the statutory collection costs are due as soon
as the payment term has expired.
11. Audits by the certification body
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Huyslabels registers the energy label in the national database EP-online. As an
accredited EPA adviser we work in accordance with BRL 9500 and are audited by an
independent certification body. As part of this, a file may be assessed on a sample
basis or the property may be visited again. There are no costs for you for this
audit.
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We ask you to cooperate with an audit. If no cooperation is given, the calculation is
removed from EP-online and the energy label is no longer valid.
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If your energy label is withdrawn, we will let you know. If the withdrawal is the
result of an error by Huyslabels, article 12 applies.
- You always have the right to request the complete project file from us.
12. Correcting errors
If the registered energy label turns out to be incorrect because of an error by
Huyslabels, we correct it free of charge and register a corrected label. Report a
suspected error as soon as possible, but no later than two months after you discovered
it. A deviation that results from incorrect or incomplete information, or from
supporting documents provided after the period in article 7, is not covered by this.
13. Liability
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Huyslabels carries out the inspection and registration carefully, in accordance with
NTA 8800, BRL 9500 and the guidelines of RVO.
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Huyslabels is not liable for damage resulting from incorrect or incomplete
information or supporting documents provided by the client.
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Huyslabels is not liable for indirect damage, such as consequential loss, lost profit
or a lower sale price of the property.
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The liability of Huyslabels is limited to the amount paid out by the insurer of
Huyslabels under its professional liability insurance in the case concerned, plus the
deductible. If the insurer does not pay out, liability is limited to the invoice
amount of the assignment concerned.
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These limitations do not apply in the event of intent or deliberate recklessness on
the part of Huyslabels.
14. Force majeure
If Huyslabels cannot carry out an appointment or the assignment (on time) because of
force majeure, for example due to illness, extreme weather conditions or a failure of
EP-online or at the certification body, we will let you know as soon as possible and
schedule a new appointment in consultation. If the force majeure lasts longer than 30
days, both parties can end the agreement free of charge.
15. Complaints
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If you have a complaint about our service, please contact us through
our contact page or
info@huyslabels.nl. We respond within 14 working days
and look for a suitable solution together.
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If we cannot resolve it together, you can put your complaint to our certification
body, EP-certificatie B.V.
17. Changes to these terms
Huyslabels may amend these terms and conditions. The current version is available on
our website, together with the date of the last change. The terms and conditions that
applied at the moment you accepted the quote always apply to your assignment. A later
change therefore does not apply to an assignment that is already in progress.
18. Applicable law and disputes
Dutch law applies to all agreements with Huyslabels. If you have a dispute with us, we
ask you to first follow the complaints procedure in article 15. If we cannot resolve it
together, the dispute can be submitted to the court that has jurisdiction under the
law.
